Frequently Asked Questions

About Our Process

1. What is the 3D proofing process?
After you place your order, our design team will create a realistic 3D rendering of your custom sign and email it to you for your review. This is your opportunity to check the spelling, colors, and layout. We will only begin crafting your sign once you send us your enthusiastic approval!

2. How long does it take to get my sign?
From the moment you approve your 3D proof, it typically takes us 5-7 business days to meticulously craft, finish, and prepare your sign for shipment. Shipping times will then vary based on your location.

3. Can I make changes after I approve my proof?
Once you approve the proof, we immediately begin the crafting process. To ensure a speedy delivery, changes cannot be made after approval. Please be sure to double-check your proof carefully before giving us the final okay.

About Our Products

4. What kind of wood and materials do you use?
We proudly use premium, sustainably sourced wood for all our signs. Our finishing oils and paints are all low-VOC to ensure they are safe for your home and family. The quality is something you can see and feel.

5. How do I hang my sign?
We've developed a modern and secure solution for easy hanging. Each sign comes with pre-installed 3D-printed keyhole hangers. These are not only strong but also eco-friendly, as they are printed using organic, plant-based filaments made right here in Canada.

6. Can I use my sign outdoors?
All our signs are painted with exterior rated finish & the clear coat is also rated for outdoors. The best wood option for outdoors though is the North Amercian Ash as it is more resistant to moisture. Pine and maple are both less resistant to the outdoors climatic conditions so only recommended for indoor use.

Shipping & Policies

7. Do you ship internationally?
Yes, we ship worldwide! Please note that international customers are responsible for any customs fees or import duties that may be applied by their country.

8. What is your return policy on custom items?
Because each sign is handcrafted and personalised just for you, we cannot accept returns. This is why our 3D proofing process is so important—it ensures you will absolutely love your sign before we even start making it. If your sign arrives damaged or with a defect, please contact us immediately, and we will make it right.